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Steve's EOS Blog

Mindless Processes: When Systemizing Gets out of Hand

You have been and will be reading a lot about the importance of processes, including mindless process, in this newsletter. I am a fervent believer in them as they can help create scalable, manageable and fun businesses, where people at all levels execute efficiently, without hesitation, delivering quality performance. Isadore Sharp, founder of Four Seasons, was quoted saying: “Systemize the predictable. ® Humanize the exceptional.” Gino Wickman, creator of EOS, believes that the former creates your capacity to do the latter. Having the right processes used the right way can be extremely liberating. When a process clicks, it allows people, with comparably limited experience and knowledge, to handle tasks that formerly could only be done...

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